e2999 Privacy Policy
Your Information Is Our Responsibility

1 Introduction and Overview

e2999 ("we", "our", "platform") operates an online casino and betting platform for users in Bangladesh. We place the highest importance on our users' privacy and are firmly committed to keeping your personal information secure.

This privacy policy explains in detail how e2999 collects your information, the purposes for which that information is used, and what rights you have over your own data. We believe transparency is the foundation of a trustworthy relationship. That is why this policy is written in clear, straightforward language so you can understand it with ease.

This policy applies to the e2999 website, mobile application, and all related digital services. If you do not agree with this policy, please refrain from using our platform.

2 Information We Collect

e2999 may collect various types of information in order to provide its services. This information can be divided into two main categories:

2.1 Information You Provide Directly

When you register on our platform or use our services, the information you provide yourself includes:

• Full name, date of birth, and gender
• Email address and contact details
• National ID card or passport number (for age verification)
• Financial transaction details such as bKash, Nagad, Rocket, or Upay account numbers
• Username and password (stored in encrypted form)
• Any support requests or comments you submit

2.2 Automatically Collected Information

When you visit our platform, certain information is collected automatically:

• IP address and device identification details
• Browser type, language settings, and operating system
• Time of site access, pages visited, and session duration
• Information collected through cookies and similar tracking technologies
• Gaming activity and transaction history
• Referral source (where you came from before arriving at our site)

3 Purposes for Using Your Information

e2999 uses your information only for specific, legitimate, and transparent purposes. We never use your information for unnecessary purposes without your permission.

3.1 Account Management

Your information is used to create and manage your account, verify your identity, and confirm your age. e2999 provides services only to those aged 21 and above.

3.2 Service Delivery and Improvement

Information is used to operate our casino, slots, and cricket betting services smoothly, process financial transactions, manage bonuses and promotions, and resolve technical issues.

3.3 Security and Fraud Prevention

Your information is analysed to detect suspicious activity, prevent money laundering, and ensure the security of the platform.

3.4 Customer Support

Information is used to respond to your complaints or questions, provide assistance through live chat, and personalise your experience.

3.5 Legal and Regulatory Compliance

Information is retained to comply with applicable laws, meet the requirements of regulatory bodies, and preserve necessary records for resolving legal disputes.

4 Cookies and Tracking Technologies

e2999 uses cookies and similar technologies to operate and improve the website. Cookies are small text files stored on your device that help enhance your experience on the site.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the site. They are used to keep your session active when you log in, verify security, and remember your preferences. Disabling these cookies may prevent the site from working properly.

4.2 Functional Cookies

These cookies are used to remember your language preferences, screen resolution, and other personalised settings, so you do not have to reconfigure them each time you visit the site.

4.3 Analytical Cookies

These cookies are used to understand which parts of the site are used most, how long users stay on the site, and where they come from. This information helps us improve the quality of the site.

You can block or delete cookies at any time by changing your browser settings. However, disabling certain cookies may affect your ability to use some features of the site.

5 Data Security Measures

e2999 applies industry-standard technical and organisational security measures to protect your personal information. Our security infrastructure is made up of the following layers:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL/TLS technology.
• Password Hashing: Your password is never stored directly — it is transformed using a strong hashing algorithm before being stored.
• Access Controls: Only authorised staff can access your information, and every access is logged.
• Firewall and Security Monitoring: Our servers are covered by 24/7 security monitoring.
• Regular Security Audits: Security assessments are conducted regularly by third-party experts.
• Data Backup: Your information is regularly saved to a secure backup system so that no data is lost in the event of a technical issue.

6 Sharing Information with Third Parties

e2999 never sells, rents, or shares your personal information with third parties for advertising purposes. However, there are certain situations where sharing information may be necessary:

6.1 Payment Processors

The necessary financial information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. These organisations operate under their own privacy policies.

6.2 Technology Service Providers

Limited information may be shared with our selected software partners for game operation, cloud storage, analytics, and other technical support. These partners operate under strict confidentiality agreements.

6.3 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from a law enforcement authority, or as required by applicable law.

6.4 Business Restructuring

In the event of a company merger, acquisition, or asset sale, your information may be transferred. You will be notified in advance in such cases.

7 Data Retention Period

e2999 retains your personal information only for as long as it is necessary. The retention period is determined based on the following:

• Active Account: Your information is retained for the entire period your account remains active.
• After Account Closure: Even after an account is closed or deactivated, information may be kept for a specified period for legal and regulatory reasons.
• Financial Transaction Records: Financial information may be retained for an extended period as required by applicable law.
• In Case of Legal Disputes: Relevant information is retained until a dispute is resolved.

After the specified period, information is securely deleted or anonymised so that it can no longer be used to identify you.

8 Your Rights

You have several important rights over your own information. e2999 respects these rights and supports you in exercising them.

8.1 Right to Know

You have the right to know what information we hold about you. Upon request, we will provide you with a summary of your stored information.

8.2 Right to Correction

If your information contains any errors or has become outdated, you may request that it be corrected or updated.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations or the need to resolve disputes.

8.4 Right to Restrict Processing

In some cases you may ask for the use of your information to be restricted, for example if there is a dispute about the accuracy of the information.

8.5 Right to Object

You have the right to object to your information being used for specific purposes.

9 Protection of Children and Minors

e2999's services are exclusively for adults. No person under the age of 21 is permitted to use our platform.

We do not knowingly collect information from anyone under the age of 21. Age is verified during the registration process. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If a parent or legal guardian believes that a child in their care is using our platform, please contact us immediately.

10 International Data Transfers

e2999 primarily serves users in Bangladesh. However, our technology infrastructure may operate on servers in various countries. In such cases:

• Even if your information is transferred to another country, the same level of protection will be provided.
• Appropriate agreements and safeguards are ensured before any data transfer takes place.
• International data transfers are secured through SSL encryption.

11 Changes to This Policy

e2999 reserves the right to update or amend this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A pop-up notification will be shown when you log in to the platform.
• The "Last Updated" date on this page will be changed.

If you continue to use the platform after any changes, you will be considered to have accepted the new policy. We recommend that you review this policy regularly.